Effective Date : 07th Jun 2023
Thank you for choosing Prinsip Mutiara M Sdn Bhd as your general insurance provider. We strive to provide excellent service and meet your insurance needs. However, we understand that there may be circumstances where you may need to cancel or request a refund for a policy. This refund policy outlines the terms and conditions governing refund requests for our general insurance products.
Cancellation and Refund Eligibility:
1.1. Refunds are only applicable to policies that are eligible for cancellation as per the terms and conditions of the specific insurance product.
1.2. Refunds are subject to the applicable laws and regulations of Malaysia and the terms and conditions specified in the insurance policy.
Requesting a Refund:
2.1. To request a refund, please contact our customer service department via phone or email, providing the necessary details such as your policy number, name, and reason for cancellation.
2.2. Refund requests must be made within the stipulated time frame as specified in the insurance policy or as required by applicable laws and regulations.
Refund Calculation:
3.1. Refund amounts will be calculated based on the terms and conditions of the specific insurance policy, which may include deductibles, fees, or other charges.
3.2. In the case of cancellation, the refund amount will be determined by deducting any applicable fees, charges, and pro-rated premium from the total premium paid.
Refund Processing Time:
4.1. We will make reasonable efforts to process refund requests promptly. However, the exact processing time may vary depending on the complexity of the refund request and any internal administrative procedures.
4.2. Once your refund request has been processed, we will notify you via email or phone regarding the status of your refund and provide the expected timeframe for the amount to be credited back to your original payment method.
4.3. You will receive the refund payment in 7-14 business days
Refund Disbursement:
5.1. Refunds will be issued in the same currency and through the same payment method used for the original purchase, unless otherwise agreed upon.
5.2. We reserve the right to request additional information or documentation to facilitate the refund process. Failure to provide the required information may result in delays in processing your refund.
Exceptions:
6.1. Certain insurance products or specific policy terms may be subject to different refund policies, which will be clearly stated in the policy documentation.
6.2. Refunds may not be applicable in cases of policy fraud, misrepresentation, or non-compliance with the terms and conditions of the insurance policy.
Contact Information:
For any inquiries or to initiate a refund request, please contact our customer service department:
Phone: 0146031049
Email: prinsipmutiara@gmail.com
Office Address: 73A, Jalan Lapangan Terbang, Medan Gopeng 5, 31350 Ipoh, Perak.
Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay updated with any modifications.
Thank you for your understanding and cooperation.
Prinsip Mutiara M Sdn Bhd